It’s too good to be true

We get so many people say what a relief when they arrive and see the campervans in the flesh. Most say its hard to be sure what they are like from a photo.

Many also say that posts on Facebook and other social media platforms can look too good to be true. They worry about being scammed.

All we can say is, having had the pleasure of owning Freebird Campers since 2018 we have put in place many systems and processes. This is to help protect information customers provide us with. Also making sure that the campervans meet the standards that we have set on an ongoing basis.

Our systems

We use a range of forms to capture required information to comply with the criteria of the self-drive insurance.

Then we gather this information using Dropbox which is a 3^rd party secure portal to upload and save documents. We provide our customers with a link so they can easily upload documents or images.

Before each campervan goes out we have a 54 point check list that we go through. This ensures the campervan and its equipment is ready to go out on the next adventure.

Buy with confidence

We are delighted to be an approved member of the nationally recognised Trading Standards ‘Buy With Confidence’ scheme.

Before being approved as a member of the scheme we were audited by a Trading Standards qualified person and underwent a series of detailed checks.

This scheme is the perfect way to find businesses like us who have been vetted and approved by Trading Standards. This shows you know they are legal, honest and fair and go out of their way to support local. You the customer can really can buy with confidence.

For more info follow the link: Trading Standards

Customer Reviews

it’s too good to be true ~ NO! ~ With over 50 five-star reviews, see what others have already experienced. This is a great way to get the views of others that have already hired one of our campervans. The following link will take you to our Review Page.

What is provided as part of the campervan package

In addition to all the essential camping equipment that we provide we have the following in place to give our customers peace of mind and to allow them on focusing on their adventure:

Even though these campervans are exempt, each Campervan is still MOT’d at the beginning of the hire season.
Gas landlord certificates, and gas bottles in gas safety lockers.
The electrical systems are tested and certified annually by a recognised professional, with all power leads and appliances also being PAT tested.
Each campervan is provided with a comprehensive operating manual, which provide helpful information and driving, appliances and equipment to enable you to get the best out of your experience
Before setting of on your adventure we go through a handover process to make sure you are happy with the campervan and all provided equipment.
Should you have any questions or concerns, we are always at the other end of the phone whilst you are out on your adventure.
In the unlikely event of a breakdown we have a breakdown and recovery policy in place for each campervan, details are listed in the front of the campervan manual.

In summary

It’s hard to show fully via the likes of Social Media what you are going to get when you book one of our campervans. But in this Blog we have tried to highlight some of the key things that we have in place to help demonstrate what you will get from Freebird Campers when you book. Why not also have a read through our customer review and also look at the gallery page on our website.

it’s too good to be true NO! – We work tirelessly to provide safe, clean and exciting spaces for you to take on your adventure in the Westcountry. So give us a try and book a classic VW experience with Freebird Campers – Visit www.freebirdcampers.co.uk to get all the info and to book.